Refund Policy

At Dilenia Salon, we strive to ensure every client leaves feeling satisfied and confident with our services. Due to the nature of beauty treatments, all services are non-refundable once performed.If you experience any issues with your service, please notify us within 24 hours so we can address your concerns. In cases of product purchases, unopened and unused items may be eligible for a full refund or exchange within 7 days of purchase, accompanied by a valid receipt.

We reserve the right to refuse refunds for services or products that have been altered, misused, or are beyond the return period. Your satisfaction is our priority, and we are committed to finding the best solution for any concerns.

Service Refunds

Due to the personal and specialized nature of beauty treatments, all services are non-refundable once completed.

Reporting Issues

If you experience any issues with your service, please notify us within 24 hours. We will work with you to address your concerns and find a suitable solution.

Product Refunds & Exchanges

Unopened and unused products may be eligible for a full refund or exchange within 7 days of purchase, provided you have a valid receipt.

Exceptions

Refunds may be declined for products or services that have been altered, misused, or are outside the return period.

Our Commitment

We are dedicated to resolving any concerns promptly and ensuring every client enjoys the best possible experience.